Messages You May Receive
Depending on the preferences you select, messages may include:
- Appointment confirmations and reminders
- Appointment scheduling, rescheduling, and cancellation communications
- Waitlist and availability notifications
- Requests to contact our office
- Treatment or service follow-up communications
- Membership-related communications
- Billing or account-related notifications
- Customer service communications
- Promotional and marketing messages, if separately authorized
Message and Data Rates
Message and data rates may apply according to your mobile carrier’s plan. Crave does not control carrier charges.
Opting Out
You may opt out of marketing text messages at any time by replying STOP to a marketing message. After you send STOP, you may receive one final message confirming your opt-out. You will no longer receive marketing messages unless you subsequently provide a new affirmative consent.
You may continue to receive necessary transactional communications related to appointments, billing, or services where permitted and necessary.
Privacy and Security
You understand that text messaging is not guaranteed to be secure or confidential and that messages may be viewed by anyone who has access to your mobile device or mobile account. Crave will make reasonable efforts to limit sensitive information contained in text messages.
Please do not send highly sensitive medical information, photographs, passwords, payment information, or other confidential information by ordinary SMS unless specifically instructed by Crave to use an approved secure communication method.
Not for Emergencies
Text messaging is intended primarily for scheduling, administrative, and other appropriate communications. Text messages are not intended for emergency medical care or urgent medical concerns. Do not use text messaging to request emergency medical assistance. Call 911 or seek appropriate emergency care for an emergency.
Your Responsibilities
You represent that you are the account holder or authorized user of the mobile telephone number provided to Crave and that you have permission to provide that number for communication purposes. You agree to promptly notify Crave if your mobile telephone number changes.
Your information will be handled in accordance with Crave’s applicable Privacy and HIPAA policies.
Third-Party Providers
Text messaging may involve third-party telecommunications or messaging service providers used by Crave to facilitate communications.
Changes to These Terms
Crave may update these SMS Terms & Conditions from time to time. Updated terms will be made available through Crave’s website or other appropriate communication channels.
Acknowledgment
By selecting the applicable SMS consent option and providing your mobile telephone number, you acknowledge that you have read and understand these SMS Text Messaging Terms & Conditions.