Information We Collect
We may collect information you provide to us, including your name, contact information, demographic information, appointment and treatment information, payment information, communications with Crave, and other information necessary to provide our services.
We may also collect certain information automatically when you use our website, such as IP address, browser/device information, cookies, and website usage information.
How We Use Information
We use information to provide and coordinate healthcare and aesthetic services; schedule and manage appointments; process payments; communicate with you regarding services, appointments, memberships, and account matters; provide customer support; improve our website and services; comply with legal and regulatory requirements; and, where permitted, send promotional communications based on your preferences and applicable law.
Health Information
Protected health information maintained by Crave is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) where applicable. This Notice of Privacy Practices provides additional information regarding how protected health information may be used and disclosed.
Information Sharing
Crave does not sell your personal information. We may disclose information to service providers, technology vendors, payment processors, healthcare professionals, business partners, and other parties when reasonably necessary to provide our services, operate our business, process transactions, maintain our systems, comply with legal obligations, or as otherwise permitted or required by law.
We require appropriate safeguards for information shared with service providers where applicable.
Your Privacy Choices and Rights
Depending on your circumstances and applicable law, you may have rights regarding your personal information, including rights to access, correct, delete, obtain a copy of, or opt out of certain processing of your information. Certain information, including protected health information and information subject to other federal or state laws, may be governed by separate privacy requirements and exceptions.
You may contact Crave to exercise applicable privacy rights or ask questions about our privacy practices. We may need to verify your identity before fulfilling certain requests.
Communications
If you provide your telephone number or email address, Crave may contact you regarding appointments, services, billing, memberships, and other account-related matters. Promotional communications will be provided in accordance with applicable consent and opt-out requirements. You may opt out of marketing communications at any time using the instructions provided in the communication.
Data Security
Crave maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Changes to This Policy
Crave may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. The updated policy will be posted on this website with a revised effective date.
Contact Us
Questions or privacy requests may be directed to Crave through the contact information provided on this website.